mea88 Privacy Policy

1. Definitions and Scope

This Privacy Policy is published by mea88, an online betting platform operating under international licensing. In this document, the terms "we", "mea88" or "platform" refer to the operator of this platform. The terms "you", "user" or "member" refer to any individual who accesses, registers for, or uses mea88 services.

This Privacy Policy applies to:

• All users who visit or register on the mea88 website.
• All deposit and withdrawal transactions carried out through the platform.
• All gaming, betting and customer support interactions.
• All communications via email, live chat, or other official channels.

This platform is intended exclusively for users aged 21 and above who are resident in Malaysia. Individuals below this age limit are strictly prohibited from using our services.

2. Information Collected

mea88 collects various types of information depending on how you interact with our platform. The information collected falls into two main categories:

a) Information you provide directly:

• Full name as stated on your official identity document.
• Valid MyKad or passport number.
• Email address and mobile phone number.
• Date of birth for age verification purposes (21 years and above).
• E-wallet account information (Touch 'n Go eWallet, Boost, ShopeePay) or bank account details for deposit and withdrawal processing via DuitNow or FPX.
• Crypto wallet address if you choose to use USDT, BTC, or ETH.

b) Information collected automatically:

• IP address and general geographic location.
• Device type, operating system, and web browser version.
• Gaming activity records and transaction history.
• Session data including login and logout times.
• User behaviour data via cookies and similar technologies.

3. Purpose of Data Use

Every piece of information we collect is used for legitimate and responsible purposes. These purposes include:

• Identity and age verification: Ensuring all users are aged 21 and above and meet our international licensing requirements.
• Transaction processing: Handling requested deposits and withdrawals securely and efficiently, with withdrawal processing times between 15 minutes and 2 hours.
• Account management: Creating and maintaining user accounts, including welcome bonuses and the VIP programme.
• Fraud prevention: Monitoring suspicious activity to protect users and the integrity of the platform.
• Legal compliance: Meeting reporting and record-keeping obligations under international licensing requirements.
• Service communications: Sending important information about accounts, transactions, policy changes, and related offers.
• Customer support: Enabling our 24/7 support team to handle enquiries and complaints effectively.
• Platform improvement: Analysing usage patterns for technical enhancements and user experience improvements.

4. Information Sharing

mea88 does not sell, rent or trade your personal information to third parties for marketing purposes. However, we may share information with certain parties in the following circumstances:

• Payment service providers: E-wallet providers, DuitNow, FPX, and authorised crypto platforms for processing your transactions.
• Gaming software providers: Game developers working with mea88, limited only to the technical information required.
• Regulatory authorities: When required by law or by the directions of the relevant licensing body.
• Professional advisers: Lawyers, accountants or auditors bound by professional confidentiality obligations.
• Law enforcement: When required by a court order or valid legal process.

All third parties we work with are required to meet data protection standards equivalent to our own before any data sharing takes place.

5. Data Security

The security of your information is a priority for mea88. We employ a comprehensive range of technical and organisational measures, including:

• 256-bit SSL/TLS encryption for all data transmission between servers and your device.
• Password storage in hashed form using irreversible algorithms.
• Strict role-based access control among internal staff.
• Continuous security monitoring and regular system audits.
• Two-factor authentication (2FA) for access to sensitive systems.
• Server infrastructure protected by firewalls and intrusion detection systems.

While we take every reasonable precaution, no data transmission system over the internet can be guaranteed to be one hundred percent secure. We encourage users to also take personal protective measures such as using strong passwords and not sharing login credentials.

6. Cookies and Tracking Technologies

mea88 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform for technical improvements.
• Functional Cookies: Store your preferences such as language and display settings.
• Analytics Cookies: Used to analyse traffic and usage patterns in aggregate and anonymous form.

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality.

7. User Rights

As a mea88 user, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You may request correction of information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request that your information be deleted, subject to legal and licensing requirements.
• Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances.
• Right to Object: You may object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You have the right to receive your data in a machine-readable format.

To exercise any of the above rights, please contact our customer support team via live chat or email. We will process your request within a reasonable period subject to verification and prioritisation requirements.

8. Data Retention

mea88 retains your personal information for as long as necessary to fulfil the purposes set out in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements.

In general, our data retention periods are as follows:

• Active account data: For the duration your account remains active plus any period required for legal compliance.
• Financial transaction records: Retained in accordance with the minimum requirements of international licensing and accounting standards.
• Customer support communication logs: Retained for a sufficient period for quality assurance and reference purposes.
• Closed account data: Retained for the period required by legal obligations before being securely deleted.

After the retention period ends, data will be securely deleted or anonymised so that it can no longer be linked to you personally.

9. Changes to the Privacy Policy

mea88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

When material changes are made:

• The "Effective" date at the top of this document will be updated.
• Notifications will be sent to registered users via their registered email address.
• A notice will be displayed prominently on the main page of the platform for a reasonable period.

Continued use of the mea88 platform after the effective date of the new version of this Privacy Policy is considered your acceptance of the changes. If you do not agree with the changes made, you must stop using the platform and contact us to close your account.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the mea88 customer support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week on the mea88 platform in Malay and English.
• Support email: [email protected]

Our team will endeavour to address your enquiry within a reasonable time. For requests related to user rights (access, correction, deletion of data), please include sufficient identity verification information so that we can process your request securely.

This Privacy Policy is governed by applicable principles of data protection and privacy law under the mea88 international licensing framework.